ggcasino Privacy Policy

This Privacy Policy applies to all Filipino players who access or use the ggcasino platform, including the website, mobile experience, and any related services. It describes what personal information we collect, why we collect it, how it is used, and the choices available to you as a player based in the Philippines. By creating an account or continuing to use the platform, you acknowledge that you have read and understood this policy. We may update this document from time to time to reflect changes in our practices or applicable Philippine law, and we will notify registered players of any material changes. The most current version of this policy is always available on this page, and the effective date is shown at the bottom of this document.

ggcasino is committed to handling your personal data responsibly and in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines. We act as the personal information controller for data collected through the platform. If you have any questions about how your data is handled, you may contact us using the details provided in the final section of this policy. We do not knowingly collect personal data from individuals under the age of 21, and any account found to belong to a minor will be closed immediately. Your trust is important to us, and we take our obligations under Philippine data protection law seriously.

When you register for an account on ggcasino, we collect personal information that is necessary to verify your identity and comply with our legal obligations. This includes your full name, date of birth, residential address in the Philippines, email address, and mobile number. We may also request a copy of a government-issued identification document, such as a Philippine passport, driver's licence, or SSS/UMID card, as part of our Know Your Customer (KYC) verification process. Providing accurate and complete information is a condition of using the platform, and accounts with unverified or inaccurate details may be restricted. We collect only the minimum information necessary for the purposes described in this policy.

In addition to registration data, we automatically collect certain technical information when you use the platform. This includes your IP address, device type, browser version, operating system, and session activity logs such as pages visited, games played, bets placed, and transaction history. We use cookies and similar tracking technologies to maintain your session, remember your preferences, and improve platform performance for Filipino players. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of the platform. We do not collect sensitive personal information such as biometric data or health records unless specifically required by law.

The personal information collected by ggcasino is used primarily to operate and manage your account, process deposits and withdrawals in Philippine pesos, and deliver the gaming and betting services you have requested. We also use your data to verify your identity, conduct age verification, and comply with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations under Philippine law. Your contact details are used to send you important account notifications, security alerts, and updates about changes to our terms or policies. We may use aggregated, anonymised data to analyse platform usage trends and improve the overall experience for Filipino players. We do not use your personal data to make automated decisions that produce significant legal effects without human review.

Where you have given your consent, we may also use your email address or mobile number to send you promotional communications about new games, special offers, or platform features that may be of interest to you. You can withdraw this consent at any time by updating your communication preferences within your account settings or by contacting our support team. We will always honour opt-out requests promptly and will not send marketing messages to players who have unsubscribed. Please note that withdrawing consent for marketing communications does not affect the lawfulness of processing carried out before the withdrawal, nor does it affect processing carried out for account management or legal compliance purposes.

ggcasino does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification providers, fraud prevention services, and cloud infrastructure partners. All third-party service providers are contractually required to handle your data securely and only for the specific purposes for which it was shared. We conduct due diligence on our partners to ensure they maintain appropriate data protection standards consistent with Philippine law. Any sharing of data with third parties is limited to what is strictly necessary for the delivery of our services.

We may also disclose your personal information to regulatory authorities, law enforcement agencies, or courts in the Philippines when required to do so by law, court order, or in connection with legal proceedings. In the event that ggcasino undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will notify affected players of any such transfer in advance where it is practicable to do so. We will never share your data with third parties in a manner that is inconsistent with this Privacy Policy or applicable Philippine data protection legislation.

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including those relating to anti-money laundering and gaming compliance. When your data is no longer required for these purposes, we will securely delete or anonymise it in accordance with our internal data retention schedule. You may request the deletion of your personal data at any time, subject to our legal obligations to retain certain records. We will respond to deletion requests within the timeframes required under the Data Privacy Act of 2012. Please note that some data may be retained in anonymised form for statistical and analytical purposes even after your account is closed.

ggcasino implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include data encryption in transit and at rest, access controls limiting data access to authorised personnel only, regular security assessments, and staff training on data protection obligations. While we take all reasonable steps to protect your information, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your account and to keep your login credentials confidential. If you suspect that your account has been compromised, please contact our support team immediately through the FAQ page.

As a Filipino player and data subject under the Data Privacy Act of 2012, you have a number of rights in relation to your personal information held by ggcasino. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, and the right to request correction of any inaccurate or incomplete information. You also have the right to object to the processing of your data in certain circumstances, and the right to request erasure of your data where it is no longer necessary for the purposes for which it was collected. To exercise any of these rights, please contact us using the details provided at the end of this policy.

We will respond to all data subject requests within a reasonable timeframe and in accordance with the requirements of Philippine data protection law. In some cases, we may need to verify your identity before processing a request to ensure that we do not disclose personal data to an unauthorised person. If you are not satisfied with our response to a data subject request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to resolving any privacy concerns promptly and transparently, and we encourage Filipino players to reach out to us directly in the first instance.